What are the cancellation policies in Spotahome?
24-hour grace period
Once your booking is confirmed, a 24-hour grace period starts.
When does it start?
It starts when your booking appears as Confirmed in your Tenant Panel (and/or when you receive the Spotahome confirmation email).
If you cancel within these 24 hours:
First month’s rent: 100% refunded
Spotahome fee: not returned once the booking is confirmed
This applies regardless of your check-in date.
(How can I cancel my booking?)
After the 24-hour grace period
If you cancel more than 24 hours after confirmation, your refund depends on how many days remain until check-in:
60 days or more before check-in
First month’s rent: 100% refunded
Spotahome fee: not returned once the booking is confirmed
30–59 days before check-in
First month’s rent: 50% refunded
Spotahome fee: not returned once the booking is confirmed
29 days or less before check-in
First month’s rent: no refund
Spotahome fee: not returned once the booking is confirmed
Important notes
To make sure the correct time and policy are applied, always submit your cancellation through your Tenant Panel.
Once a booking is confirmed, the Spotahome fee is never returned, even if you cancel within the 24-hour grace period.
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