Does Spotahome provide a guarantee for the deposit?
When you book a property tagged as "Deposit Protected" on Spotahome, your security deposit is backed by our Security Deposit Protection Policy.
This means that if there's ever a dispute with your landlord about getting your deposit back, Spotahome will step in and cover it for you — as long as the conditions of the guarantee are respected.
To be covered, make sure you:
- Sign a rental agreement and stick to the original conditions of the booking made through our platform
- Share with us clear photos or videos of the property within 48 hours of moving in, and take proper care of the apartment throughout your stay
- Pay your rent and bills on timefor the entire tenancy
How it works:
- You're protected for the full deposit amount shown on the listing
- Spotahome processes eligible claimswithin 90 days of your check-out date
What's not covered:
- Any damage or issue not documented at move-in
- Damage caused by not respecting the house rules or the rental agreement
- Costs caused by breaching your booking conditions (e.g. leaving early, unpaid bills)
For more details, please read the Terms and Conditions.
Related Articles
What are the eligibility requirements for the Deposit Protection guarantee?
To be eligible for the Deposit Protection Guarantee, tenants must meet the following requirements: Deposit Protected tag: The listing you have booked must have been tagged as "Deposit Protected" at the time of booking. Submit Visual Evidence: Provide ...
🛡️ Is My Deposit Safe? — How Spotahome’s Deposit Guarantee Protects You
At Spotahome, we know how important your deposit is. That’s why we created the Deposit Protection Guarantee — to help make sure you get your money back when you follow the rental rules. ✅ What Does Spotahome Guarantee? We guarantee the return of your ...
Which is the price of the Deposit Protection guarantee?
The Deposit Protection guarantee is included in the Spotahome fee on properties tagged as "Deposit Protected", with no additional cost required. To benefit from this guarantee, simply ensure you meet the eligibility requirements.
Which are the steps to claim the Deposit Protection guarantee?
While it's rare for a landlord not to return the deposit, if this happens, you should contact our Customer Support team to initiate a claim. You can contact our Customer Support team following these steps through your Tenant Profile: Make sure your ...
About the Security Deposit
The security deposit is an amount payable to the landlord to protect the landlord against missing payments or damage to the property. All our listings will indicate the amount of the security deposit in the Pricing and Availability section of the ...