When you book a property tagged as "Deposit Protected" on Spotahome, your security deposit is backed by our Security Deposit Protection Policy.
This means that if there's ever a dispute with your landlord about getting your deposit back, Spotahome will step in and cover it for you — as long as the conditions of the guarantee are respected.
To be covered, make sure you:
- Sign a rental agreement and stick to the original conditions of the booking made through our platform
- Share with us clear photos or videos of the property within 48 hours of moving in, and take proper care of the apartment throughout your stay
- Pay your rent and bills on timefor the entire tenancy
How it works:
- You're protected for the full deposit amount shown on the listing
- Spotahome processes eligible claimswithin 90 days of your check-out date
What's not covered:
- Any damage or issue not documented at move-in
- Damage caused by not respecting the house rules or the rental agreement
- Costs caused by breaching your booking conditions (e.g. leaving early, unpaid bills)
For more details, please read the Terms and Conditions.