Verification Process
Can I pay the full rent amount in advance?
For Plus and All-in bookings, it is possible to pay the full rent amount in advance. Please get in touch with our Customer Support and we will assist you to set up the payment.
Can Spotahome send me an invoice for my rent collection payments?
Spotahome cannot generate invoices for your rent collection monthly payments, as Spotahome is only transacting the money to the landlord. If you need an invoice for your rent collection payments, please ask directly to your landlord
I still receive reminders for payment method activation after my booking has been cancelled
We apologise for this, please contact our customer support and we will be able to assist you right away
I have set up SEPA Direct Debit, but the rent charge is not being successful
There may be different reasons why this might happening: Typos when adding your payment method: you might have wrongly spelled your CVV or expiration date of your non-EEA card. You might not have sufficient funds on your payment method to complete ...
I want to register a card/SEPA Mandate under a different name, can I do it?
Yes, you can do that, but make sure you have authorization from the owner of the card/bank account.
I want my rent to be collected via bank transfer, can I do it?
We do not accept bank transfer as a payment method. For rent collection payments, we only accept SEPA Direct Debit or a non-EEA Card (with a 4% processing fee) as payment methods.
My bank account is not supported for SEPA Direct Debit mandate
In order to activate SEPA Direct Debit payment method and be ready, you will have to be the owner of a European bank account from a SEPA country, namely one of the 36 countries that are part of the Single Euro Payments Area (SEPA). You can find more ...
How can I change my payment method for rent collection?
If you are a tenant, and you want tchange your payment method for rent collection on Spotahome, you will always have to contact our Customer Support team. The ability to change your payment method depends on what was originally suggested after your ...
How does Spotahome process my rent payments?
For all the Plus and All-in bookings, your monthly rent (after the first payment already paid when confirming your booking request) will be automatically collected via Stripe, our trusted online payment platform provider. In order to smoothly process ...
Proof of Address (Address Verification)
In some situations, our Top Support team may request a Proof of Address from you or the individual(s) who is supporting you financially. This is sometimes a requirement forlegal and contractual reasons. If we request you to send us a proof of ...
How to activate your payment method for Spotahome rent collection
As a tenant with a confirmed booking in a property covered by our Plus or All-in guarantee, all monthly rent payments will be collected through Spotahome's rent collection service through Stripe, our partner payment platform. How do I activate my ...
Proof of Funds (Solvency check)
This step of the verification process is needed to ensure that you have the financial means to meet your rental payment obligations. Demonstrating solvency is essential in assessing a tenant's financial capability, ensuring the reliability of rent ...
Identity Verification (LEM Verify)
Spotahome has partnered with LEM Verify, a leading identity verification company, to ensure the authenticity of all our users. This step must be completed by all the users you have identified in your Tenant Profile. This will take you only a couple ...
What is the verification process?
Each tenant that has a booking request accepted by a Spotahome Plus or All-in landlord is required to complete a verification process, which ensures the highest level of security to both tenants and landlords throughout the whole tenancy. In order to ...