Cancelling a Booking
How long does it take to get a refund?
If you paid with a debit card, the refund can take up to 15 working days depending on the card company or bank processes. If you paid with a credit card, the refund will usually show in your next card statement. Usually, the card statement is sent ...
Can I cancel my booking under Force Majeure
Spotahome's cancellation policy allows for cancellations due to force majeure, which refers to unforeseeable circumstances that prevent the fulfilment of a contract or reservation. However, the specific circumstances that qualify as force majeure may ...
What happens if the landlord cancels my booking?
Here’s our policy regarding landlord-initiated cancellations and how we handle them: Cancellation Procedure: If a landlord cancels your booking, they must request the cancellation through Spotahome directly. Refund Assurance: Spotahome guarantees a ...
What are the cancellation policies in Spotahome?
24-hour grace period Once your booking is confirmed, a 24-hour grace period starts. When does it start? It starts when your booking appears as Confirmed in your Tenant Panel (and/or when you receive the Spotahome confirmation email). If you cancel ...
How can I cancel my booking?
How can I cancel my booking? You can request the cancellation of a confirmed booking only through your Tenant Panel. This ensures the correct cancellation conditions and timeframes are applied, including the 24-hour grace period after booking ...