Cancelling a Booking
How long does it take to get a refund?
If you paid with a debit card, the refund can take up to 15 working days depending on the card company or bank processes. If you paid with a credit card, the refund will usually show in your next card statement. Usually, the card statement is sent ...
Can I cancel my booking under Force Majeure
Spotahome's cancellation policy allows for cancellations due to force majeure, which refers to unforeseeable circumstances that prevent the fulfilment of a contract or reservation. However, the specific circumstances that qualify as force majeure may ...
What happens if the landlord cancels my booking?
If a landlord is cancelling the booking, they should request the cancellation from Spotahome directly. We will offer you a full refund of your payments, or offer alternative properties for which you can use the already charged amounts. In case of a ...
What are the cancellation policies in Spotahome?
When cancelling 60 days or more before check-in, tenants can get a full refund of their down payment on the rent. The booking fee is not refundable for confirmed bookings. When cancelling between 30 and 59 days before check-in, tenants can get a 50% ...
How can I cancel my booking?
You can request the cancellation of a confirmed booking directly from your profile. Go the section "My Bookings" and go to "Cancel Booking". You will see the applicable cancellation policies and will be asked to confirm. Please consider that it may ...