Organising your Arrival
What is GoCardless?
GoCardless is an online Direct Debit provider with a secure set-up process that allows the customer to pay both easily and safely. Spotahome uses GoCardless services for collecting the service fee and, in some cases, the rent, from our customers.
What if I need a proof of accommodation for my Visa?
If you need proof of accommodation for your visa, you can contact us and we can provide you with what we call an “accommodation letter”. This document will include your name, the address of the property, the dates of your stay, and any other relevant ...
When is the landlord sending the contract?
Generally, the rental agreement is sent after the security deposit has been paid. However, this may depend on the landlord and their process. If you are unsure of exactly when you should receive this document, we recommend that you contact the ...
Where are the instructions for getting to the property?
The instructions for getting to the property should be provided by the landlord or property manager . You can also typically find these instructions in the lease or rental agreement, or in a separate document that the landlord provides to you.
What happens if I contact my landlord, and they want to cancel?
If your landlord wants to cancel your reservation, we recommend that you contact us as soon as possible, so that we can help you find a solution. Our team will examine the problem in more detail and find the most appropriate resolution. Remember that ...
What should I do if the landlord does not respond to my messages?
You can use the contact details provided in the booking confirmation email to get in touch with your landlords. We provide you with an email address and phone number at the time of booking confirmation and we recommend to send the landlord a first ...
When do I have to pay the security deposit?
The landlord will inform you before check-in when and how the security deposit has to be paid. Please review the landlord policies in the listing, as they often include some information about required payment methods and time-frames. A landlord may ...
Where are the instructions for getting to the property?
You are able to find the address of the booked property in the booking confirmation email, which you received when the landlord accepted your request. The subject will also include your booking ID (e.g. "Booking Confirmation ABC123-DE"). However, ...
Where are the landlord's contact details?
Please review your booking confirmation email, which you received when the landlord accepted your request. The subject will also include your booking ID (e.g. "Booking Confirmation ABC123-DE"). In the section "About your landlord", you can find the ...
What are the next steps to organise my move-in?
Congrats, your booking has been confirmed and you can get ready to organise your move-in. You have now received a booking confirmation email with all details about the property and contact information of the landlords. Please make sure to reach out ...
My Contract
Spotahome is an online platform that allows you to rent properties directly from the landlord. As a result, the tenancy contract is between yourself and the landlord.- Spotahome is not a part of this leasing agreement. Sometimes you will need your ...